GUARANTEE

GUARANTEE CONDITIONS
1. The Guarantee Card defines the Buyer's rights under the Guarantee for physical defects of products sold by the Guarantor.
2. The Guarantor is QOOD Spółka z ograniczoną odpowiedzialnością, based in Poznań (60-129), at Sielska Street no. 17A, National Court Register (KRS): 0000894937, Tax Id. No. (NIP): 7773372629, Business Registry No. (REGON): 388682668, BDO: 000577922.
3. The Guarantee covers products sold by the Guarantor, purchased and used within the territory of Europe.
4. The Guarantor gives a guarantee for the quality and durability of the purchased product, provided that it is used in accordance with the intended use and technical and operational conditions resulting from the characteristics of the product.
5. The Guarantee does not cover products purchased by the Buyer as defective. This fact will be noted in the sales document. The Guarantee card will not be issued in this case.
6. The Guarantor is liable under the guarantee for physical defects caused by reasons inherent in the product.
7. The defect is not an individual attribute of the product related to the material used in its manufacture.
8. The Guarantor ensures that the product at the time of purchase does not have hidden defects and its properties are as described.
9. The liability of the Guarantor is limited in time until the expiry of the guarantee period.
10. The Guarantee period is 24 months (calculated from the date of issue of the product to the Buyer). In the absence of an issue document stating the date of release of the product to the Buyer, the Guarantee period is calculated from the date of sale of the product to the Buyer, specified in the document confirming its purchase.
11. At the time of sale, in order to check the quality and conformity with the concluded sales agreement, the product shall be checked by the Buyer, which shall be confirmed by the Buyer in the product issue or sales document.
12. In the absence of the Guarantee Card or proof of purchase, complaints will not be processed.
13. Apart from cases indicated in the text of the guarantee, the Buyer loses its rights resulting from the guarantee in each case of preventing the Guarantor from fulfilling its obligations resulting from the guarantee. The loss of rights occurs after ineffective call of the Buyer to allow the Guarantor to perform its obligations.
14. The Guarantee does not apply if the product has been stored outdoors or in a humid environment, or has been used in conditions other than domestic.
15. The guarantee does not limit rights defined by other, currently valid, regulations. In particular, the guarantee does not limit rights arising from Guarantee or non-conformity of goods with the contract.

NOTIFICATION, VERIFICATION OF COMPLAINTS
1. Defects and faults covered by the Guarantee, revealed during the guarantee period, should be notified immediately to the Guarantor, no later than within 7 days from the day of revealing the defect or occurrence of the fault.
2. Complaints should be reported directly to the Guarantor as follows:

a) by e-mail to: claim@qood.design,
b) by mail (registered mail) to the Guarantor's postal address: Sielska Street no. 17A, 60-129 Poznan, Poland.

3. A complaint is only valid upon presentation of proof of purchase.
4. The complaint notification should include the data of the person authorized under the Guarantee, address data of the place where the product was used, product data (type and quantity), contact data and a description of the reason for the complaint (obligatorily with photo documentation in .jpg format or another commonly recognizable format). The photo must be taken in daylight, at least from a distance of 1 meter; additionally, a centimetre tape measure must be visible on the photo in order to determine the extent of the potential defect. The complainant, by providing an e-mail address in the complaint, requests and agrees that the Guarantor will send a request referred to in item 5 and will respond to the complaint in electronic form, to this e-mail address indicated in the complaint. However, at the express request of the person submitting the complaint, provided that he/she provides the necessary personal and contact information, the Guarantor shall respond to the complaint in writing, in which case it is sufficient to send the complaint by registered mail to meet the deadline for resolving the complaint.
5. The complainant is obliged to provide explanations and assistance to the Guarantor in complaint cases. The complainant provides explanations within 7 days from the request of the Guarantor. Failure to provide explanations in the necessary scope may result in refusal to consider the complaint.
6. Complaints submitted without the necessary contact details will not be processed by the Guarantor.
7. Submitting a complaint by the Buyer obliges him/her to secure the product about which a complaint has been submitted until it is inspected and tested by the Guarantor.
8. If based on the content of the complaint notification it will not be possible to determine its validity, for the purpose of further verification of the complaint notification, the Buyer is obliged to allow the Guarantor to check the product.
9. The Buyer will be obliged, under pain of losing Guarantee rights, to send at the expense of the Guarantor the product to the Guarantor (to the address indicated by him/her) for up to 30 working days. The Guarantor is not obliged to provide a replacement product for the time necessary to verify the complaint notification.
10. The Guarantor shall proceed immediately to consider the complaint, no later, however, than within 14 days from the date of carrying out the examination referred to in item 9. In cases of particular complexity, making it impossible to consider the complaint within the indicated period, the Guarantor shall provide the person submitting the complaint with information on the expected date of response no longer than 30 days from the date of carrying out the examination referred to in item 9, and the reasons why it is not possible to meet the deadline.
11. If the complaint is considered solely on the basis of the complaint notification, it will be considered no later than within 14 days from the date of notification (and in the case of additional explanations provided by the Buyer in accordance with paragraph 5 - no later than 14 days from the date of submission of complete explanations). In cases of particular complexity, making it impossible to consider the complaint within the specified time, the Guarantor shall provide the person submitting the complaint with information on the expected response time (no longer than 30 days from the date of complaint submission or additional explanations).

IMPLEMENTATION OF COMPLAINTS
1. Complaints found justified by the Guarantor will be processed within the period indicated by the Guarantor, however no longer than 30 working days, after prior notification to the Buyer.
2. The Guarantor will carry out the complaint by repairing or replacing the product with a new one, free of charge, if the repair proves impossible or economically unjustified. The way of processing the complaint is decided by the Guarantor.
3. In the case of the Guarantor's decision to replace the product with a new one, if the same product cannot be delivered, the Buyer is obliged to choose another (similar) product from the Guarantor's offer.
4. In justified cases, the Guarantor reserves the right to extend the complaint processing time, with prior notification to the Buyer.
5. The repair will be carried out in the least burdensome way both for the Buyer and the Guarantor. The Guarantor shall decide on the manner of processing the complaint after prior notification to the Buyer.
6. The Buyer is obliged to allow the Guarantor to repair the product at its place of use. If due to the type of defect it will not be possible to repair the product at the place of use, the Buyer will be obliged, under pain of losing Guarantee rights, to provide the Guarantor with the product necessary for repair. The Guarantor is not obliged to provide a substitute product for the time of repair.
7. Performance of the Guarantor's obligations under this guarantee shall be ascertained by the Parties by means of a protocol. In case of unjustified refusal to sign the protocol, the protocol will be accepted unilaterally by the Guarantor, with effect for both Parties.
8. In the event of an unjustified complaint, all related costs, in particular tests, expertise, travel expenses, etc., shall be borne by the complainant.
9. If the Guarantor has provided the Buyer with defect-free products (or elements thereof) instead of the defective ones, the Guarantee period starts anew for the newly delivered defect-free products (or elements thereof) from the moment of their delivery.

EXCLUSION OF THE GUARANTOR'S LIABILITY
The Guarantor is not liable for defects caused by improper, inconsistent with the purpose use or care of the product and, in particular, in cases of:
1. Dirt;
2. Defects caused by incorrect transport, handling or assembly;
3. Defects caused by animals or related to the possession of animals;
4. Flooding by water or other liquids;
5. Improper cleaning and maintenance procedures during which the external surface was damaged;
6. Discolouration of the upholstery fabric, which is the result of migration of dyes from other objects;
7. Deformation of part or all of the foam insert resulting from use of the product;
8. Natural wrinkling of fabrics or surfaces occurring during proper use and resulting from the properties of these fabrics and surfaces;
9. All kinds of dents, pulls and scratches;
10. The occurrence of changes naturally occurring during the average lifetime of a product, as a result of the passage of time and use;
11. Defects/damage resulting from repairs undertaken by the Buyer himself/herself or by a third party,
12. Differences in profiles and shades resulting from the characteristics of the materials used, e.g. the grain of the wood or veneers, varied structure or natural discolouration, colour discrepancies in relation to the prototypes presented;
13. Micro-scratches, no deeper than 3 mm, and imperfections.
14. Dimensional deviations +- 1 mm from the dimensions given in the Order configurator.
15. Small imperfections of up to 3 mm in diameter in the surface of the lacquered door panel due to technological reasons.
16. Due to the natural material - wood - used in veneered doors, variations in shades, grain and the appearance of knots on the surface of the doors or the appearance of cracks on the surface of the doors up to 5 mm.
17. A warpage in the individual elements of +/- 2 mm/1mb;
18. Specifics of the product resulting from its hand-shaping (there may be different shapes and bends in products from a given series, the graphics placed on the product may have different tonality and abrasion).

RULES FOR THE USE AND MAINTENANCE OF PRODUCTS
The Products shall be used in accordance with their intended use and the instructions for use provided with the Product.